What is a Virtual Assistant?
Here is a question for you...when you think of the term "Virtual Assistant", what do you think of?
The term VIRTUAL ASSISTANT use to be pretty unknown and use to make people think of offshore call centers and the little computer pop up on websites.
However, there is a growing Australian virtual assistant industry and WOW, there are some bloody talented VAs here.
Virtual Assistants work remotely to provide a wide range of administration and business support to small, medium or large businesses.
They range from having a very niche skill set, to some having a very broad range of skills on offer.
Some of the most common tasks to outsource to a VA include:
Customer service management
Diary management
Social media management
Website edits and updating
Data entry
EDM creation and distribution
Here at VAHQ we have a love for customer service and sales support. This means we thrive off giving your customers and clients the love that you WISH you had time to do. Fast replies to emails and DM's, chasing Australia Post tracking for orders or ensuring the right amount of contact touch points happen in your onboarding process.
We also cover ALL things admin and we LOVE getting into the nitty gritty of our client's business backend and pride ourselves on slipping into our client's teams seamlessly.
Having locally based assistance can be a game changer for your business.
The onboarding can still take some time, and we totally understand it can be a bit daunting to let someone in, but trust us, this isn't our first rodeo, and we ensure that this is an enjoyable process, and CAN'T WAIT TO MEET YOU!